Return Policy

At Hearts at Home, we supply only high quality grab bar products and hope to make our customers 100% satisfied. If you do encounter a problem or are just simply unhappy with your product, we will work with you to ensure that your needs are met. Please read the eligibility details & procedure for our return policy below. If you are eligible for a return and would like to proceed, please submit an RGA Request (instructions below).

Return Period:

  • Products (based on our “Return Qualifications” below) can be returned within 30 days of a purchase.

Return Qualifications:

Hearts at Home may refuse a return when the returned item is not in like-new condition. To qualify for a general return, the item(s):

  • Must be in resalable condition.

  • Must be free from scratches and/or defects.

  • Must not have been installed or had attempted installation (no scour marks from screws, bolts, mounting hardware, screw-driver’s, etc.).

  • Must be in the original manufacturer’s box and packaging.

  • Must not have any writing on the original packaging.

  • Must not be missing parts / pieces.

  • Must not have damage from return shipping due to improper packaging.

Restocking Fee:

  • Hearts at Home charges a 20% restocking fee on all returned items, except in situations where GrabBars.com shipped the incorrect item.

Original Shipping Cost:

  • Original shipping cost is non-refundable, unless the product is defective/damaged or received in error.

Return Shipping Cost:

  • You are responsible for paying return shipping costs for the item(s) unless the product is defective/damaged or received in error.

  • If you are returning an item over $75.00, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

Processing Time:

  • Once your return is received and inspected by our warehouse, we will send you an email notification with confirmation.

  • We will also notify you of the approval or rejection of your refund.

  • Please expect 10 business days for our team to review returned items.

  • If the refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 3-5 business days.

Submit a Return Request:

  • If you would like to proceed with a return, please email us at giveheartsathome@gmail.com with the subject as “Return Request”.

  • We will then provide you with full instructions for a return.